FAQ

FAQ

Q: Is your company a factory?

A: We are the inventor of the bottom electromagnetic levitating system and patented in China and the USA. We are the most professional manufacturer to produce magnetic levitation products for 25 years. Real factory, no middle man.

Q: When did you ship my order?

Lead time of sample: 5-7 days after sample receipt

Lead time of mass order: 30-45 days after 30% deposit receipt,

but it can be negotiated based on order qty and production schedule and arrangements.

Q: How can you guarantee the production quality?

We offer a one-year warranty on all of our levitating products, which covers any manufacturing defects or faults except human mistakes.

All of our products have passed the CE, FCC, ROHS, and UL certifications.

We have 25 years experience of QC team with a strict and professional quality control system. We have 4 times inspections for each finished product before the package.

The third part inspection is acceptable.

Q: How to make a payment?

A: We accept payment by T/T or West Union and PayPal, Credit card.

Q: How do the levitating products work?

A: The levitating products use magnetic levitation technology to create a floating effect. Each product has a magnetic base and a corresponding levitating object that hovers above it.

Q: Can I customize the levitating products with my own logo or design? 

A: Yes, we offer customized services for our levitating products. You can choose to have your logo or design printed or engraved on the product.

Q: Can you customize levitating products according to my specific needs?

A: Yes, we offer customized services for our levitating products. We can work with you to create a unique design that matches your brand or meets your specific requirements.

Q: What is the minimum order quantity?

A: As all of our products are designed by our factory, we also will make some items as stock, so there is no MOQ requirement, the smallest order is 1 pc.

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Dling Dai

Dling Dai

Hi, I am Dling Dai from Magecmoon.com, I am the sales manager for Magecmoon for more than 10 years.

Magecmoon is a leading magnetic levitation product manufacturer with 25 years of experience. We own 230+ employees and a strong R&D team. We focus on providing customized magnetic levitation products and services.

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